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IT Services : Costs, Metrics, Benchmarking and Marketing.
Annotation
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
E Rutherford : Old Tappan :
Prentice Hall PTR, Pearson Education [distributor]
March 2000 ;
|
| Colección: | Harris Kern's Enterprise Computing Institute Ser.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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|---|---|---|---|
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| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr |n||||||||| | ||
| 008 | 000307e20000310njua o 000 0 eng d | ||
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| 020 | |a 0130191957 | ||
| 020 | |a 9780130191953 | ||
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| 020 | |z 0130191957 |q (Trade Cloth) | ||
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| 024 | 3 | |a 9780130191953 | |
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| 084 | |a 83.67 |2 bcl | ||
| 049 | |a UAMI | ||
| 100 | 1 | |a Tardugno, Anthony F., |e author. | |
| 240 | 1 | 0 | |a IT Services (Online) |
| 245 | 1 | 0 | |a IT Services : |b Costs, Metrics, Benchmarking and Marketing. |
| 260 | |a E Rutherford : |b Prentice Hall PTR, |c March 2000 ; |a Old Tappan : |b Pearson Education [distributor] | ||
| 300 | |a 1 online resource (208 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Harris Kern's Enterprise Computing Institute Ser. | |
| 520 | 8 | |a Annotation |b This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and "stretch" goals that achieve real business benefits. Applicable to both in-house and outsourced operations, IT Services serves as a roadmap for executives building enterprise-wide operations centers; a practical guide for managers seeking to developer stable and cost-effective support infrastructures; and an invaluable educational guide for IT consumers who want to know what they can and should expect. | |
| 521 | |a Scholarly & Professional |b Prentice Hall PTR. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Computer industry |x Customer services. | |
| 650 | 0 | |a Computer service industry. | |
| 650 | 6 | |a Informatique |x Industrie |x Service à la clientèle. | |
| 650 | 6 | |a Services informatiques. | |
| 650 | 7 | |a Computer industry |x Customer services. |2 fast |0 (OCoLC)fst00872160 | |
| 650 | 7 | |a Computer service industry. |2 fast |0 (OCoLC)fst00872499 | |
| 700 | 1 | |a DiPasquale, Thomas, |e author. | |
| 700 | 1 | |a Matthews, Robert, |e author. | |
| 776 | 0 | 8 | |i Print version: |a Tardugno, Anthony F. |s IT Services (Online). |t IT Services. |d E Rutherford : Prentice Hall PTR, March 2000 ; Old Tappan : Pearson Education [distributor] |w (DLC) 00020112 |
| 830 | 0 | |a Harris Kern's Enterprise Computing Institute Ser. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/0130191957/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 994 | |a 92 |b IZTAP | ||