How to talk to anyone at work: 72 little tricks for big success in business relationships /

"From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on the job You face tough communication challenges every day at work, both in person and online. Here are immediate, effective, eye-opening actions...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lowndes, Leil (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill Education, 2018.
Edición:1 edition.
Temas:
Business communication.
Communication dans l'entreprise.
BUSINESS & ECONOMICS > Business Communication > General.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Acknowledgments
  • Introduction
  • Part I: Confidence
  • 1. Your Confidence (or Lack of It) Stands Out Like a Fly in the Sugar Bowl
  • 2. Your First Move
  • 3. How to Look Dynamic All Day Long
  • 4. Big Thinkers Move Big
  • 5. You Are So Much More Than Your Job Description
  • 6. What's Your On-the-Job Face?
  • 7. Your Biggest Confidence Barometer
  • 8. A Crafty Way to Calculate Their Confidence-and Convince Them of Yours
  • 9. How to Sound Self-Assured in E-mail and IM
  • 10. Can You Be Too Confident?
  • Part II: Caring
  • 11. Treat Their Ego Like Eggshells
  • 12. Is the Sincere Smile an Oxymoron at Work?
  • 13. Track Them with Your Torso
  • 14. Don't Give Hit-and-Run Praise
  • 15. "Good Eye Contact" Is Not Enough!
  • 16. How to Establish Rapport Without Sacrificing Your Principles
  • 17. Is It Better to Be Liked or Respected at Work?
  • 18. E-mail Amity
  • 19. Can You Be Too Nice at Work?
  • 20. Should You Have Close Friends at Work?
  • 21. A Primal Need
  • Part III: Clarity
  • 22. How to "See" What They're Saying
  • 23. Make Their Words Your Words
  • 24. It's a "Communication Problem"! Duh
  • 25. Put Some Life in Your Listening
  • 26. Communicating in a Shrinking World
  • 27. Talking to the Opposite Sex (Now That's a Foreign Language!)
  • 28. How to Make Complicated Concepts Clear
  • 29. Time Is Money, Especially at Work
  • 30. Shorter Is Sweeter-and Clearer
  • 31. Kick But
  • 32. What's the Weather Got to Do with Success?
  • Part IV: Credibility
  • 33. The World Sees You as the Web Sees You- So Watch Out!
  • 34. Truth or Consequences (the Consequences Can Be Huge)
  • 35. Another Integrity Wrecker
  • 36. When a Little Lie Is Unavoidable
  • 37. When You're Late to Work
  • 38. Come Out Smelling Like a Rose When You're Guilty as Heck
  • 39. Make Presentations to Gain Credibility
  • 40. Professional Speakers' Secrets
  • 41. Convincing Coworkers to See Things Your Way in Meetings
  • 42. Grammar Snobs Can Kill Careers
  • 43. Are You Credible? (or Just, Like, Credible?)
  • 44. How to Lose Credibility Fast
  • 45. The Mind Does Not Belong in a Cage (but Sometimes You're Trapped)
  • Part V: Coexistence (With Cruel Bosses and Crazy Colleagues)
  • 46. Is This the Section You've Been Waiting For?
  • 47. The Hypercritical Bully Boss
  • 48. When Your Boss Goes Ballistic
  • 49. Get It in Writing-Your Own!
  • 50. Is Your Boss a Control Freak, or a Freak out of Control?
  • 51. Does Reporting a Problem to HR Help?
  • 52. When Your Blood Starts to Boil
  • 53. When You're Unjustly Accused
  • 54. When You're Justly Accused (i.e., Guilty)
  • 55. Get What You Want from Busy Bosses
  • 56. Wouldn't Work Be Great If It Weren't for the People?
  • 57. Gagging Coworkers You Can't Stand
  • 58. Gossiper's Friend Today Is Gossiper's Victim Tomorrow
  • 59. How to Skillfully Squash Interrupters
  • 60. How to Disagree Without Declaring War
  • 61. Before Telling a Coworker Anything

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