Just culture : restoring trust and accountability in your organization /

"A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning?."

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Dekker, Sidney (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton, FL : CRC Press, Taylor & Francis Group, [2017]
Edición:Third edition.
Temas:
Professional ethics.
Corporate culture.
Accidents.
Judgment.
Crime.
Ethics, Professional
Organizational Culture
Accidents
Judgment
Crime
Safety Management
Ethics, Institutional
Medical Errors
Déontologie professionnelle.
Culture d'entreprise.
Jugement.
Criminalité.
professional ethics.
accidents.
crimes (events)
FICTION > General.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Case study: when does a mistake stop being honest?
  • Retributive and restorative just cultures
  • Case study: are all mistakes equal?
  • Why do your people break the rules?
  • Case study: hindsight and shooting down an airliner
  • Safety reporting and honest disclosure
  • Case study: a nurse's error became a crime
  • The criminalization of human error
  • Case study: industry responses to criminalization
  • What is the right thing to do?
  • Case study: there's never one "true" story.

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