Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

Detalles Bibliográficos
Clasificación:Libro Electrónico
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Cambridge, Massachusetts] : MIT Sloan Management Review, [2018]
Temas:
Customer relations > Management.
Customer services.
Organizational change > Management.
Technological innovations > Management.
Organizational change.
Service à la clientèle.
Changement organisationnel.
Innovations > Gestion.
Customer relations > Management
Customer services
Organizational change > Management
Technological innovations > Management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Notas:Date of publication from resource description page.
"From the leadership archive."
Descripción Física:1 online resource (1 volume) : illustrations
Bibliografía:Includes bibliographical references.

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