The 7 principles of conflict resolution : how to resolve disputes, defuse difficult situations and reach agreement /

7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Weinstein, Louisa (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Harlow, England ; New York : Pearson, 2018.
Edición:First edition.
Temas:
Conflict management.
Interpersonal communication.
Mediation.
Problem solving.
Negotiating
Problem Solving
Gestion des conflits.
Communication interpersonnelle.
Médiation.
Résolution de problème.
mediation.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover; Title Page; Copyright Page; Contents; About the author; Introduction; What this book will do for you; What this book will do for the people around you; PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION; 1 What you need to know about conflict; 2 The language of early conflict resolution; 3 Mediation: What it is and why it works; PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION; 4 Principle 1: Acknowledge the conflict; 5 Principle 2: Take control of your response; 6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)
  • 7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)8 Principle 4: Manage the resolution
  • the soft mediation assignment; 9 Principle 5: Build a culture of early conflict resolution; 10 Principle 6: Walk the walk
  • using conflict resolution tools in everyday life; 11 Principle 7: Engage the safety net
  • what to do when informal conflict resolution doesn't work; PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION; 12 Getting the mediation process off the ground; 13 Preparing for mediation; 14 Becoming a mediator; APPENDICES
  • Appendix 1: Employee questionnaireAppendix 2: Director/team lead questionnaire; Appendix 3: Head of legal/HR/finance questionnaire; Appendix 4: Client/stakeholder questionnaire; Index; A; B; C; D; E; F; G; H; I; M; N; O; P; Q; R; S; T; U; V; W; Y; Back Cover

Ejemplares similares