The tyranny of metrics /

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How the obsession with quantifying human performance threatens our schools, medical care, businesses, and government Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Muller, Jerry Z., 1954- (Autor)
Formato: Electrónico Audiom
Idioma:Inglés
Publicado: Princeton : Princeton University Press, [2018]
Temas:
Organizational effectiveness > Measurement.
Performance > Evaluation.
Performance standards.
Efficacité organisationnelle > Mesure.
Personnel > Évaluation.
Rendement au travail > Normes.
Electronic audio books.
Downloadable audio books.
Audiobooks.
Livres audio.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • The argument in a nutshell
  • Recurring flaws
  • The origins of measuring and paying for performance
  • Why metrics became so popular
  • Principals, agents, and motivation
  • Philosophical critiques
  • Colleges and universities
  • Schools
  • Medicine
  • Policing
  • The military
  • Business and finance
  • Philanthropy and foreign aid
  • Excursus
  • When transparency is the enemy of performance: politics, diplomacy, intelligence, and marriage
  • Unintended but predictable negative consequences
  • When and how to use metrics: a checklist.

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