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The shift : how seeing people as people changes everything /
Seeing people as people is an idea so simple you'll swear you've heard it a million times but so profound you'll never stop learning from it. Kimberly White discovered it in a chain of nursing homes whose leaders, nurses, and housekeepers saw their patients, not as tasks to be ticked...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Oakland, CA :
Berrett-Koehler Publishers,
[2018]
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| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- The shift and why it matters
- Missing the gorilla : why we see people as objects
- Soft like a brick : the power of seeing people as people
- If you can do it here, you can do it anywhere
- The paradise delusion : what the shift isn't
- The first key : pay attention
- How to use the first key : toil with them
- The second key : look through their eyes
- How to use the second key : the thirty-day rule
- The third key : realize I'm the problem
- How to use the third key : when you're still a jerk
- Staying shifted : why behavioral rules won't help us
- What's the right thing to do? Using the shift when things are tough
- The poop chapter : astonishing things transformed by the shift
- Part of the solution : how the shift solves disagreements
- Welcome to the new world.