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|a Coppenhaver, Robert,
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|a From voices to results :
|b questions, tools, and analysis : proven techniques for understanding and engaging with your customers /
|c Robert Coppenhaver.
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|a Proven techniques for understanding and engaging with your customers
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|a Birmingham, UK :
|b Packt Publishing,
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
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|a Customer relations
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|a Customer loyalty.
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