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|a Laguna, Manuel,
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|a Business process modeling, simulation, and design /
|c Manuel Laguna, Johan Marklund.
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250 |
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|a Second edition.
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|b Taylor & Francis,
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|a Includes bibliographical references and index.
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|a Introduction to business process design -- Process management and process-oriented improvement programs -- Framework for business process-design projects -- Basic tools for process design -- Managing process flows -- Introduction to queuing modeling -- Introduction to simulation -- Modeling and simulating business processes with extendSim -- Input and output data analysis -- Optimizing business process performance -- Business process analytics.
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|a Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management, Business Process Modeling, Simulation and Design, Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently.
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