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Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster /
Want better results? Talk less and listen more. Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differen...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
[2018]
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Cover; Contents; Introduction: What This Book Will Do for You; PART I: WHY IMPROVE YOUR LISTENING?; 1. Quality Listening Enhances Work Relationships; 2. Listening Well Is Good Business; 3. A Good Listener Is a Rare Find; 4. Quality Listening Strengthens Personal Relationships; PART II: DO'S AND DON'TS OF GREAT LISTENING; 5. Trouble Spots in the Talkingâ#x80;#x93;Listening Process; 6. Identifying Your Listening Missteps; 7. Reducing Major Missteps; 8. Skill-Based Listening; 9. Whose Turn Is it?; 10. Focus Your Attention; 11. Be a Great Asker; 12. Creating and Sequencing Productive Questions.
- PART III: REFLECTING CONTENT13. Reflective Listening: Antidote to Miscommunication; 14. Paraphrase What's Important; 15. Listen Through the Pauses; PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS; 16. Why Listen to People's Feelings?; 17. ""Read"" People's Feelings; 18. Reflect Feelings and Meanings; PART V: THINGS TO KEEP IN MIND; 19. Wrap It Up with a Summary Reflection; 20. Results-Focused Listening; 21. The Listening Spirit; 22. Make Great Listening Part of Your Everyday Life; Appendix; Endnotes; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Z.