Service level manager : careers in IT service management /

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of co...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Sansbury, John (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Swindon, UK : BCS Learning & Development, [2017]
Temas:
Information technology > Management.
Business > Data processing > Management.
Service-level agreements.
Technologie de l'information > Gestion.
Gestion > Informatique > Gestion.
Qualité de service.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Business > Data processing > Management
Information technology > Management
Service-level agreements
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