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Service level manager : careers in IT service management /
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of co...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Swindon, UK :
BCS Learning & Development,
[2017]
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Sansbury, John, |e author. | |
| 245 | 1 | 0 | |a Service level manager : |b careers in IT service management / |c John Sansbury. |
| 264 | 1 | |a Swindon, UK : |b BCS Learning & Development, |c [2017] | |
| 264 | 4 | |c ©2017 | |
| 300 | |a 1 online resource (1 volume) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Online resource; title from title page (Safari, viewed August 16, 2017). | |
| 504 | |a Includes bibliographical references and index. | ||
| 520 | 8 | |a The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Business |x Data processing |x Management. | |
| 650 | 0 | |a Service-level agreements. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Gestion |x Informatique |x Gestion. | |
| 650 | 6 | |a Qualité de service. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Business |x Data processing |x Management |2 fast | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 650 | 7 | |a Service-level agreements |2 fast | |
| 710 | 2 | |a BCS, The Chartered Institute for IT, |e issuing body. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781780172941/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH28051805 | ||
| 938 | |a EBSCOhost |b EBSC |n 924873 | ||
| 994 | |a 92 |b IZTAP | ||