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Lead right for your company's type : how to connect your culture with your customer promise /

This book explores the premise that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g. utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Appl...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Schneider, William E. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, NY : AMACOM, [2017]
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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049 |a UAMI 
100 1 |a Schneider, William E.,  |e author. 
245 1 0 |a Lead right for your company's type :  |b how to connect your culture with your customer promise /  |c William E. Schneider. 
264 1 |a New York, NY :  |b AMACOM,  |c [2017] 
264 4 |c Ã2017 
300 |a 1 online resource (1 volume) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
588 |a Description based on online resource; title from title page (viewed July 7, 2017). 
504 |a Includes bibliographical references and index. 
505 0 |a Section 1. The four living enterprises -- Section 2. How to connect your customer promise, culture, and leadership. 
520 |a This book explores the premise that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g. utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Apple). It serves to identify the failures of an enterprise and how to fix the problems when the enterprise falls apart. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
650 0 |a Leadership. 
650 0 |a Organizational behavior. 
650 0 |a Corporate culture. 
650 0 |a Customer relations. 
650 6 |a Leadership. 
650 6 |a Comportement organisationnel. 
650 6 |a Culture organisationnelle. 
650 7 |a Corporate culture  |2 fast 
650 7 |a Customer relations  |2 fast 
650 7 |a Leadership  |2 fast 
650 7 |a Organizational behavior  |2 fast 
856 4 0 |u https://learning.oreilly.com/library/view/~/9780814438008/?ar  |z Texto completo (Requiere registro previo con correo institucional) 
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938 |a Gale Cengage Learning  |b GVRL  |n GVRL04QI 
994 |a 92  |b IZTAP