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Incident management for operations /
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Manageme...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Sebastopol, CA :
O'Reilly Media,
2017.
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| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Copyright; Table of Contents; Foreword; Preface; Conventions Used in This Book; O'Reilly Safari; How to Contact Us; Acknowledgments; Chapter 1. Evaluating the Incident Response PROCESS; Summary; Chapter 2. The Incident Management System (IMS); Overview of Incident Command; The Culture of Incident Response; Common Terminology for Job Functions; Summary; Chapter 3. The Incident Commander (IC); Resolving the Incident; Communication Methods; Developing the Incident Action Plan; Size Up the Incident; Triage; Act; Review; It's All About TIME; Tone; Interaction; Management; Engagement; Summary.
- Chapter 4. Scaling the Incident ResponseIncident Response and Escalation; Span of Control; Transfer of Command; Summary; Chapter 5. Unified Command (UC); UC in Action; The UC Planning Wheel; Planning Wheel in Action; UC Org Chart; UC Case Study; Launching UC: The Programmatic Backend; Key UC Positions and Checklists; Summary; Chapter 6. After Action Review (AAR); The Name Is Important; AAR as an Integrated Effort; AAR Documentation and Data Collection; Documenting an Incident: A Case Study; Timeline; Case Study AAR; Training; Accountability; Leadership; Empowerment; Notification; Trust.
- AAR Case Study: The New SMEIssue Identified During the AAR; Change Recommendations from the AAR; Summary; Index; About the Authors.