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00000cam a2200000Mi 4500 |
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OR_ocn990192853 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
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cr ||||||||||| |
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140714s2014 flua ob 001 0 eng d |
| 040 |
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|a NLE
|b eng
|e rda
|e pn
|c NLE
|d OCLCQ
|d OCLCF
|d OCLCO
|d OCLCQ
|d UKMGB
|d OCLCO
|d UAB
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| 015 |
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|a GBB475703
|2 bnb
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| 016 |
7 |
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|a 016795829
|2 Uk
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| 020 |
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|a 9781482232790
|q (PDF ebook)
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| 020 |
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|a 1482232790
|q (PDF ebook)
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| 020 |
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|z 9781482232783
|q (hbk.)
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| 029 |
1 |
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|a UKMGB
|b 016795829
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| 029 |
1 |
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|a AU@
|b 000066261198
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| 029 |
1 |
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|a AU@
|b 000060039377
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| 035 |
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|a (OCoLC)990192853
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| 037 |
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|a TANDF_356895
|b Ingram Content Group
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| 050 |
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4 |
|a Internet Access
|b AEU
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| 082 |
0 |
4 |
|a 005.16
|2 23
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Gordon-Byrne, Gay,
|e author.
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| 245 |
1 |
0 |
|a Buying, supporting, maintaining software and equipment :
|b an IT manager's guide to controlling the product lifecycle /
|c Gay Gordon-Byrne.
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| 250 |
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|a 1st.
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| 264 |
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1 |
|a Boca Raton :
|b Auerbach,
|c 2014.
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| 300 |
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|a 1 online resource :
|b illustrations (black and white)
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 336 |
|
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|a still image
|b sti
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a INITIAL PRODUCT ACQUISITION; ; Equipment and Application Acquisition ; Introduction; Application Selection Dictates Hardware Selection; Background; Application License Acquisition; Going Naked; Operating System Acquisition; Acquisition Model: Direct from the Original Equipment Manufacturer; Platforms as Monopolies; Multiyear Commitments; Operating System and Machine Code License Lock-Ins; Strategic Partnerships; The Win Room; Credible Competition; Acquisition Model: Channel Partners and Authorized Resellers; Competition between Partner or Channel Sources; Controlling Discounts; Selecting.
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| 505 |
0 |
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|a Partners; Acquisition Model: Wholesale Distribution; Gray Market; Counterfeit; Acquisition Model: Retail and the Internet; Retail Service Plans; Internet Buying; Acquisition Model: Used Equipment; Summary; Notes; ; Initial Support and Maintenance ; Introduction; Maintenance in the Digital World; Hardware Maintenance; Software Maintenance for OS and Applications; Consumables; Defect Support; Hardware Maintenance; Redundancy, Self-Healing,
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| 505 |
0 |
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|a And Fault-Tolerant; Gaming the Service Level Agreement; Software Maintenance; Serviceability; Disaster Recovery and Backup; "Appliances" and "Black Boxes"; Summary; Notes; ; Hardware Warranty Models ; Introduction; Limits and Purposes of Hardware Warranties; Precontracted Parts and Labor Warranties; Accounting for Prepaid Service Agreements; 90-Day Parts and Labor Warranties and 12-Month Parts Warranties; Self-Repair; Parts Only; Original Equipment Manufacturer Depot Repair; Labor; User Depot Repair; Time and Materials; Transaction Volume Sensitive Warranty Models; Preventative Maintenance; Scheduled Maintenance; Summary; Notes; ; Software Warranty and Support Models ; Introduction; Initial Acquisition; Software Warranty Functions; Copyright and.
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| 505 |
0 |
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|a Piracy; License Audits; Maintenance Pricing; Treatment of Upgrades and New Releases; Patch Management; Controlling Maintenance Pricing; Going Naked; Independent Support; Switching Systems Software Vendors; Summary; Notes; ; Finance and Accounting Issues for Maintenance and Support ; Introduction; Initial Purchase; Tangible Assets and Intangible Software; Lending and Leasing; Internal Accounting; Manufacturer (Original Equipment Manufacturer) Captive Leasing; Ease of Contracting; Operating Lease Treatment; Residual Value; Licensed Software and Residual Value; Tethered and "Black Box" Products; End of Lease.
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| 505 |
0 |
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|a Issues; Summary; Notes; ; POSTWARRANTY SUPPORT AND MAINTENANCE; ; Responsibility for Defect Support ; Introduction; Software Defect Support; Types of Patches; Hardware Defect Support; Logic Flaws (Hardware or Machine Code); Updates versus Upgrades; Defect Support of Component Failures; Engineering Change Levels; Remote Diagnostics; Summary; Notes; ; Postwarranty Hardware Maintenance; Introduction; Limitations of Warranty; Voiding Warranty Purpose of a Warranty; Carry-In Warranty; Warranty Pricing; Original Equipment Manufacturer Postwarranty Support; Independent Service Organizations; Downside of Independent Service Organization Offerings; Parts Warranties; Machine Code and.
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| 505 |
0 |
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|a Embedded Software; Self-Repair; Automotive Repair: Converging Issues; Five Requirements for Repair; Diagnostic Tools, Diagnostic Software,
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| 505 |
0 |
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|a And Error Codes; Tools; Documentation; Service Parts; Machine Code; Summary; Notes; ; TECHNOLOGY PRODUCT DETAILS; ; Machine Code and Embedded Software; Introduction; Defining Machine Code; Machine Code Divides Hardware from Software; Tangible Asset Limbo; Functions of Machine Code; Machine Management and Access Control; Feature Activation; Service Access and Setting Passwords; Maintenance Access Control; Feature Validation; Diagnostic Routines and Error Reporting; Remote Diagnostics; Configuration Access.
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| 505 |
0 |
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|a Control; Feature Activation; Repair Issues; Consumer Issues; Copyright Issues: Digital Millennium Copyright Act and World Intellectual Property Organization; Copyrightable Code; Litigation and Legislation; End-User Litigation; Competitive Attacks; Legislative Efforts; Summary; Notes; ; Service Parts ; Introduction; Proprietary Parts; Commodity Parts; FRAND/RAND Parts; Original Parts; Plug Compatible Parts; Remanufactured Parts; Refurbished Machines; Gray Market Parts; Counterfeit Parts; Used Parts; Obsolete Parts; Summary; Notes; ; Service Restoration and Support Process; Introduction; Reporting; Call Centers and Ticketing.
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| 505 |
0 |
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|a Systems; Nonticketed Events; Specialist Hand Off; Severity and Call Triage; The Service Level Agreement; Service Entitlement Database; Diagnostics; Specialist Handling; Technicians; Closing Tickets; Categories of Repair; Monitoring the Service Level Agreement; Reverse Logistics; Return Merchandise Authorization Monitoring; Summary &
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| 588 |
0 |
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|a CIP data; item not viewed.
|
| 590 |
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Computer systems
|x Management.
|
| 650 |
|
0 |
|a Computer systems
|x Purchasing.
|
| 650 |
|
0 |
|a Software maintenance.
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| 650 |
|
0 |
|a Product life cycle.
|
| 650 |
|
6 |
|a Centres de traitement de l'information
|x Gestion.
|
| 650 |
|
6 |
|a Systèmes informatiques
|x Achat.
|
| 650 |
|
6 |
|a Logiciels
|x Entretien et réparations.
|
| 650 |
|
6 |
|a Produits commerciaux
|x Cycle de vie.
|
| 650 |
|
7 |
|a Computer systems
|x Management.
|2 fast
|0 (OCoLC)fst00872655
|
| 650 |
|
7 |
|a Product life cycle.
|2 fast
|0 (OCoLC)fst01078214
|
| 650 |
|
7 |
|a Software maintenance.
|2 fast
|0 (OCoLC)fst01124202
|
| 776 |
0 |
8 |
|i Print version:
|z 9781482232783
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9781482232790/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 994 |
|
|
|a 92
|b IZTAP
|
