Customer service training 101 : quick and easy techniques that get great results /

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Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. --

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Evenson, Renee, 1951- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, [2018]
Edición:Third edition.
Temas:
Customer services.
Customer relations.
Employees > Training of.
Inservice Training
Service à la clientèle.
Personnel > Formation.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer relations
Customer services
Employees > Training of
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. --
Notas:Includes index.
Descripción Física:1 online resource
Bibliografía:Includes bibliographical references and index.
ISBN:9780814438923
081443892X
0814438911
9780814438916

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