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Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary /
Don't settle for service that's anything less than extraordinary.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM, American Management Association,
©2013.
|
| Edición: | 1 edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Curtin, Steve, |e author. | |
| 245 | 1 | 0 | |a Delight your customers : |b 7 simple ways to raise your customer service from ordinary to extraordinary / |c Steve Curtin. |
| 250 | |a 1 edition. | ||
| 264 | 1 | |a New York : |b AMACOM, American Management Association, |c ©2013. | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise customer service -- Express genuine interest -- Offer sincere and specific compliments -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function -- From ordinary to extraordinary -- Index. | |
| 588 | 0 | |a Print version record and CIP data provided by publisher. | |
| 520 | |a Don't settle for service that's anything less than extraordinary. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Product management. | |
| 650 | 0 | |a Organizational change. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 6 | |a Produits commerciaux |x Gestion. | |
| 650 | 6 | |a Changement organisationnel. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Consumer Behavior. |2 bisacsh | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Organizational change |2 fast | |
| 650 | 7 | |a Product management |2 fast | |
| 776 | 0 | 8 | |i Print version: |t Delight your customers. |d New York : AMACOM/American Management Association, ©2013 |z 9780814432808 |w (DLC) 2013004338 |
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