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The employee experience advantage : how to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate /
Featuring exclusive case studies, unique frameworks, and never before seen research, this book explains how to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. --
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
John Wiley,
[2017]
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Acknowledgements
- We all care about experience (introduction)
- The evolution of employee experience
- Utility
- Research on employee experience
- Employee experience drivers
- The reason for being and the three employee experience environments
- Reason for being
- The physical environment
- The technological environment
- The cultural environment
- The employee experience equation
- The nine types of organizations
- Employee experience distribution
- The business value of employee experience
- Business metrics and financial performance
- Building the experiential organization
- System 1 vs system 2 experiences
- The employee experience design loop
- The starbucks model of transparency
- Moments that matter or moments of impact
- Employee experience and moments that matter
- The employee experience pyramid
- What about the actual work?
- Who owns the employee experience?
- The role of employees
- Where to start
- Focus on what makes your company unique
- Growing vs grown-up companies
- A futurist's perspective
- Appendix.