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Management von Service-Level-Agreements : Methodische Grundlagen und Praxislösungen mit COBIT, ISO 20000 und ITIL /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Scholderer, Robert (Autor)
Formato:	Electrónico eBook
Idioma:	Alemán
Publicado:	Heidelberg : Dpunkt.verlag, [2016]
Edición:	2., aktualisierte und erweiterte Auflage.
Temas:	Computer capacity. Computer industry > Customer services > Management. Information technology > Management. Management information systems. Management Information Systems Capacité de traitement. Informatique > Industrie > Service à la clientèle > Gestion. Technologie de l'information > Gestion. Systèmes d'information de gestion. Computer capacity Computer industry > Customer services > Management Information technology > Management Management information systems
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

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