The employee experience : how to attract talent, retain top performers, and drive results /

Ever notice how companies with the best service also have the happiest employees' That's no accident. Do you want to build a strong, successful organization' Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Maylett, Tracy (Autor), Wride, Matthew D. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, New Jersey : Wiley, [2017]
Temas:
Employee motivation.
Employees > Attitudes.
Job enrichment.
Corporate culture.
Personnel > Motivation.
Personnel > Attitudes.
Travail > Enrichissement.
Culture organisationnelle.
BUSINESS & ECONOMICS / Human Resources & Personnel Management
Corporate culture
Employee motivation
Employees > Attitudes
Job enrichment
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Introduction
  • Great expectations
  • You're digging in the wrong place
  • The expectation gap
  • Ask your doctor about expectation alignment dysfunction
  • An intentional framework
  • Three contracts
  • The brand contract
  • The transactional contract
  • The psychological contract
  • Trust
  • Moments of truth
  • Magic
  • Building the extraordinary.

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