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Designing voice user interfaces : principles of conversational experiences /
"Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you're designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Sebastopol, CA :
O'Reilly Media,
2016.
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| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- [ Preface ]; Introduction; A Brief History of VUIs; Conversational User Interfaces; What Is a VUI Designer?; Chatbots; Conclusion; Basic Voice User Interface Design Principles; Designing for Mobile Devices Versus IVR Systems; Conversational Design; Setting User Expectations; Design Tools; Confirmations; Command-and-Control Versus Conversational; Conversational Markers; Error Handling; Don't Blame the User; Novice and Expert Users; Keeping Track of Context; Help and Other Universals; Latency; Disambiguation; Design Documentation; Accessibility; Conclusion
- Personas, Avatars, Actors, and Video GamesPersonas; Should My VUI Be Seen?; Using an Avatar: What Not to Do; Using an Avatar (or Recorded Video): What to Do; When Should I Use Video in My VUI?; Visual VUI-Best Practices; Visual (Non-Avatar) Feedback; Choosing a Voice; Pros of an Avatar; The Downsides of an Avatar; Conclusion; Speech Recognition Technology; Choosing an Engine; Barge-In; N-Best Lists; The Challenges of Speech Recognition; Data Privacy; Conclusion; Advanced Voice User Interface Design; Branching Based on Voice Input; Disambiguation; Handling Negation
- Capturing Intent and ObjectsDialog Management; Don't Leave Your User Hanging; Should the VUI Display What It Recognized?; Sentiment Analysis and Emotion Detection; Text-to-Speech Versus Recorded Speech; Speaker Verification; "Wake" Words; Context; Advanced Multimodal; Bootstrapping Datasets; Advanced NLU; Conclusion; User Testing for Voice User Interfaces; Special VUI Considerations; Background Research on Users and Use Cases; Designing a Study with Real Users; Early-Stage Testing; Usability Testing; Performance Measures; Next Steps; Testing VUIS in Cars, Devices, and Robots; Conclusion
- Your Voice User Interface Is Finished! Now What?Prerelease Testing; Measuring Performance; Logging; Transcription; Release Phases; Surveys; Analysis; Tools; Conclusion; Voice-Enabled Devices and Cars; Devices; Cars and Autonomous Vehicles; Conclusion; [ Epilogue ]; [ Products Mentioned in This Book ]; [ Index ]