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|a (OCoLC)964633676
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|a CL0500000801
|b Safari Books Online
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| 050 |
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4 |
|a HD62.17
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| 049 |
|
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|a UAMI
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| 100 |
1 |
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|a Lacity, Mary Cecelia,
|e author.
|
| 245 |
1 |
2 |
|a A new approach to automating services :
|b companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another /
|c Mary C. Lacity, Leslie P. Wilcocks.
|
| 264 |
|
1 |
|a [Place of publication not identified] :
|b MIT Sloan Management Review,
|c 2016.
|
| 300 |
|
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|a 1 online resource (1 volume) :
|b illustrations
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
|
| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
|
| 588 |
0 |
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|a Online resource; title from cover page (Safari, viewed November 29, 2016).
|
| 500 |
|
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|a "Reprint #58120."
|
| 504 |
|
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|a Includes bibliographical references.
|
| 590 |
|
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Workflow
|x Automation.
|
| 650 |
|
0 |
|a Automation
|x Economic aspects.
|
| 650 |
|
0 |
|a Information retrieval
|x Automation.
|
| 650 |
|
6 |
|a Flux de travail
|x Automatisation.
|
| 650 |
|
7 |
|a Automation
|x Economic aspects
|2 fast
|
| 650 |
|
7 |
|a Information retrieval
|x Automation
|2 fast
|
| 700 |
1 |
|
|a Wilcocks, Leslie P.,
|e author.
|
| 773 |
0 |
|
|t MIT Sloan management review
|g Vol. 58, no. 1 (Fall 2016)
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/53863MIT58120/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 994 |
|
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|a 92
|b IZTAP
|
