A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Lacity, Mary Cecelia (Autor), Wilcocks, Leslie P. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Place of publication not identified] : MIT Sloan Management Review, 2016.
Temas:
Workflow > Automation.
Automation > Economic aspects.
Information retrieval > Automation.
Flux de travail > Automatisation.
Automation > Economic aspects
Information retrieval > Automation
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Notas:"Reprint #58120."
Descripción Física:1 online resource (1 volume) : illustrations
Bibliografía:Includes bibliographical references.

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