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|a Kendall, Kay,
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|a Leading the Malcolm Baldrige way :
|b how world-class leaders align their organizations to deliver exceptional results /
|c Kay Kendall and Glenn Bodinson.
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|a New York :
|b McGraw-Hill,
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|a Includes bibliographical references.
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|a An introduction to Baldrige -- Why employee engagement matters -- Organizational culture and how it impacts employee engagement -- Drivers of employee engagement -- Using data to drive engagement -- When you're already a pretty good organization -- Maintaining momentum when facing a downturn -- The challenges of being a very large organization -- The challenges of being a very small organization -- Getting all of the senior leaders on board -- Confronting a culture of entitlement -- Employee engagement and the bottom line -- Common characteristics of the leaders of Baldrige award winning organizations -- Lessons learned about the journey -- Other benefits of preparing an application : teamwork and -- Leadership development -- Accelerating excellence.
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|a Print version record and CIP data provided by publisher.
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|a The definitive guide to implementing Baldrige Criteria in any organization-from the team that coached multiple Malcolm Baldrige Award winners.
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|a In English.
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|a O'Reilly
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|a Bodinson, Glenn,
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|i Print version:
|a Kendall, Kay.
|t Leading the Malcolm Baldrige way.
|d New York : McGraw-Hill, [2017]
|z 9781259588662
|w (DLC) 2016028725
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|u https://learning.oreilly.com/library/view/~/9781259588679/?ar
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