Talkability : discover the secrets of effective conversation /

A new book from James Borg - on what to say and how to say it - so you can get more from the way you talk. All the day-to-day conversations that you have in your private and working life result in a particular outcome. How many times do you come away from a situation and think you could have handled...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Borg, James (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Harlow, England ; New York : Pearson, 2016.
Edición:1 edition.
Temas:
Psycholinguistics.
Meaning (Psychology)
Emotions.
Psycholinguistics
Psycholinguistique.
Signification (Psychologie)
psycholinguistics.
PSYCHOLOGY > Cognitive Psychology.
SCIENCE > Cognitive Science.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright
  • Contents
  • About the author
  • Author's acknowledgements
  • Publisher's acknowledgements
  • Author's note: An 'adventure' with words
  • Foreword by Angela Rippon
  • Part one Talk esentials
  • Introduction: 'Feel the magic in the making . . .'
  • 'iContact' or eye contact?
  • 'I know you believe you understand . . .'
  • 'Paralinguistics' (it's the 'melody' as well as the 'lyrics')
  • The 'rhythm' of talking and listening
  • It's the 'beginnings' and 'endings' (the 'primacy' and 'recency' effect)
  • Part two Saying it right
  • 'I said something wrong' ('now I long for . . .')
  • Turn 'closed' questions into 'open' ones
  • Gossip talk
  • Rules of eye contact
  • Small talk leads to BIG talk
  • Tone down the 'uptalk'
  • 'And every conversation, I can now recall . . .'
  • Mindfulness or 'mindlessness'?
  • You reveal your true level of interest by the way you listen
  • Fight or flight? ... the 'amygdala hijack'
  • 'We need to talk' (warning!)
  • The power of the pause ... ('go ahead ... make my day!')
  • Is 'fine' the new 'F-word'?
  • Invert your 'BUT' (and we're not talking about a Pilates move!)
  • 'And' another thing ... (while we're on the subject)
  • Interject, don't interrupt
  • Assertion not aggression
  • I should avoid 'should'
  • Never say 'never' again
  • Don't ask me 'WHY'?
  • YOU ought to know better!
  • Put the 'I' in feeling
  • Can I make a suggestion ...?
  • Don't tell me about the 'white bear'
  • 'Sorry seems to be the hardest word
  • The 'non-apology' apology
  • Telephone talk
  • Networking or 'notworking'?
  • Exit 'lines'
  • Mirroring? ('yeah, yeah, yeah')
  • Are you a 'radiator' or a 'drain'?
  • Say 'yes' to 'no'
  • Balance honesty with courtesy
  • 'To be honest' it's 'no problem'
  • 'Um' ... 'err' ... 'uh' ... target the killer 'fillers'
  • Hold the jargon
  • The magical 'rule of three'
  • 'I'm an extrovert ... get me in there!'
  • 'I'm an introvert ... get me out of here!'
  • Feedback ... 'How am I doing?'
  • Don't forget the 'positives' at work
  • 'Praise sandwich' (hold the carbs!)
  • 'Tread softly for you tread on my dreams . . .'
  • 'Trust me, I'm a doctor'
  • 'Trust me, err ... I'm, err ... a politician'
  • 'I want to tell you a story . . .'
  • Disagree without being disagreeable
  • Giving and receiving praise
  • Men and women at work ('report' or 'rapport'?)
  • 'He said', 'She said' ... (just different?)
  • Final words: 'Do you expect me to talk?'
  • Afterword
  • Index

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