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Talkability : discover the secrets of effective conversation /
A new book from James Borg - on what to say and how to say it - so you can get more from the way you talk. All the day-to-day conversations that you have in your private and working life result in a particular outcome. How many times do you come away from a situation and think you could have handled...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Harlow, England ; New York :
Pearson,
2016.
|
| Edición: | 1 edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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|---|---|---|---|
| 001 | OR_ocn958455206 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
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| 008 | 160516s2016 nyu o 001 0 eng d | ||
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| 019 | |a 964584734 |a 965350289 | ||
| 020 | |a 1292013664 |q (electronic bk.) | ||
| 020 | |a 9781292013664 |q (electronic bk.) | ||
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| 049 | |a UAMI | ||
| 100 | 1 | |a Borg, James, |e author. | |
| 245 | 1 | 0 | |a Talkability : |b discover the secrets of effective conversation / |c James Borg. |
| 250 | |a 1 edition. | ||
| 264 | 1 | |a Harlow, England ; |a New York : |b Pearson, |c 2016. | |
| 300 | |a 1 online resource (xiv, 232 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a A new book from James Borg - on what to say and how to say it - so you can get more from the way you talk. All the day-to-day conversations that you have in your private and working life result in a particular outcome. How many times do you come away from a situation and think you could have handled it better? The realization that you should have used different words or said things in a different tone which might have produced a more positive result or avoided friction. How often have you felt frustrated at your inability to state your case and to explain your thoughts well enough for the ot. | ||
| 505 | 0 | |a Cover -- Title Page -- Copyright -- Contents -- About the author -- Author's acknowledgements -- Publisher's acknowledgements -- Author's note: An 'adventure' with words -- Foreword by Angela Rippon -- Part one Talk esentials -- Introduction: 'Feel the magic in the making . . .' -- 'iContact' or eye contact? -- 'I know you believe you understand . . .' -- 'Paralinguistics' (it's the 'melody' as well as the 'lyrics') -- The 'rhythm' of talking and listening -- It's the 'beginnings' and 'endings' (the 'primacy' and 'recency' effect) -- Part two Saying it right | |
| 505 | 8 | |a 'I said something wrong' ('now I long for . . .') -- Turn 'closed' questions into 'open' ones -- Gossip talk -- Rules of eye contact -- Small talk leads to BIG talk -- Tone down the 'uptalk' -- 'And every conversation, I can now recall . . .' -- Mindfulness or 'mindlessness'? -- You reveal your true level of interest by the way you listen -- Fight or flight? ... the 'amygdala hijack' -- 'We need to talk' (warning!) -- The power of the pause ... ('go ahead ... make my day!') -- Is 'fine' the new 'F-word'? -- Invert your 'BUT' (and we're not talking about a Pilates move!) | |
| 505 | 8 | |a 'And' another thing ... (while we're on the subject) -- Interject, don't interrupt -- Assertion not aggression -- I should avoid 'should' -- Never say 'never' again -- Don't ask me 'WHY'? -- YOU ought to know better! -- Put the 'I' in feeling -- Can I make a suggestion ...? -- Don't tell me about the 'white bear' -- 'Sorry seems to be the hardest word -- The 'non-apology' apology -- Telephone talk -- Networking or 'notworking'? -- Exit 'lines' -- Mirroring? ('yeah, yeah, yeah') -- Are you a 'radiator' or a 'drain'? -- Say 'yes' to 'no' -- Balance honesty with courtesy | |
| 505 | 8 | |a 'To be honest' it's 'no problem' -- 'Um' ... 'err' ... 'uh' ... target the killer 'fillers' -- Hold the jargon -- The magical 'rule of three' -- 'I'm an extrovert ... get me in there!' -- 'I'm an introvert ... get me out of here!' -- Feedback ... 'How am I doing?' -- Don't forget the 'positives' at work -- 'Praise sandwich' (hold the carbs!) -- 'Tread softly for you tread on my dreams . . .' -- 'Trust me, I'm a doctor' -- 'Trust me, err ... I'm, err ... a politician' -- 'I want to tell you a story . . .' -- Disagree without being disagreeable -- Giving and receiving praise | |
| 505 | 8 | |a Men and women at work ('report' or 'rapport'?) -- 'He said', 'She said' ... (just different?) -- Final words: 'Do you expect me to talk?' -- Afterword -- Index | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Psycholinguistics. | |
| 650 | 0 | |a Meaning (Psychology) | |
| 650 | 0 | |a Emotions. | |
| 650 | 2 | |a Psycholinguistics | |
| 650 | 6 | |a Psycholinguistique. | |
| 650 | 6 | |a Signification (Psychologie) | |
| 650 | 7 | |a psycholinguistics. |2 aat | |
| 650 | 7 | |a PSYCHOLOGY |x Cognitive Psychology. |2 bisacsh | |
| 650 | 7 | |a SCIENCE |x Cognitive Science. |2 bisacsh | |
| 650 | 7 | |a Emotions. |2 fast |0 (OCoLC)fst00908819 | |
| 650 | 7 | |a Meaning (Psychology) |2 fast |0 (OCoLC)fst01013157 | |
| 650 | 7 | |a Psycholinguistics. |2 fast |0 (OCoLC)fst01081323 | |
| 776 | 0 | 8 | |i Print version: |z 9781292013664 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781292013671/?ar |z Texto completo (Requiere registro previo con correo institucional) |
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