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The etiquette edge : modern manners for business success /
"The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret-and hard to mend. From interviewing etiquette and dress codes to working in close quarters and com...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM/American Management Association,
[2016]
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| Edición: | Second edition. |
| Colección: | Business professional collection
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Introduction. The case for courtesy
- Everyday courtesy as a success factor. Manners in the Twenty-First Century ; Credibility: creating it and keeping it ; Develop your gratitude attitude: say "Thank you" and mean it ; Are your nonverbal messages telling on you? ; What the $%#*! & is going on here? ; Tell me less: some things are better left unsaid ; Giving genuine compliments that count ; Improving your listening skills ; Being smart about smartphones and other devices ; Using social media to make--not break--your career ; Travel courtesy: don't leave home without it
- Best behaviors at work: interacting with bosses and peers. Terror on both sides of the desk: relieving interview stress ; The new job: getting started on the right foot ; Office space: make work together more enjoyable and productive ; Getting along with your manager: spotting and solving personality problems ; How to speak so your boss will listen ; E-mail: think before you send ; Using your phone most productively ; Dress code confusion ; Mastering the art of meetings ; When meetings go virtual ; How to leave a job: making a graceful exit ; Refuse to schmooze and your lose: cultivating the social side of business ; Let's do lunch: dining your way to success ; Getting noticed--without becoming notorious ; He said, she said: when the gender gaps seems as wide as the Grand Canyon ; Citizenship in the global village
- Handling sensitive issues: courtesy and building trust. Loving your enemies: coping with the price of success ; When your best friend becomes your boss: balancing the professional and the personal ; Dealing with a bully boss ; Dealing with negative coworkers ; Silence is not a virtue: how to complain without carping ; An apology is in order: repairing the damage with a sincere response ; Delivering unwelcome information without damaging relationships ; Confronting with courtesy: preserving relationships while resolving differences ; When the worst happens: dealing with tragedy, illness, and death ; Putting it all together: creating and maintaining your personal brand.