Communication the Cleveland Clinic way : how to drive a relationship-centered strategy for superior patient experience /

The proven strategy for driving patient satisfaction, physician engagement, and better clinical outcomes with improved doctor-patient communication-from the thought leaders at Cleveland Clinic.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Boissy, Adrienne (Editor ), Gilligan, Timothy (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [New York] : McGraw-Hill Education, [2016]
Colección:McGraw-Hill's AccessMedicine.
Temas:
Cleveland Clinic Foundation.
Cleveland Clinic Foundation
Medical personnel and patient.
Patient-centered health care.
Interpersonal communication.
Physician and patient.
Medical ethics.
Corporate culture.
Physician-Patient Relations
Health Communication
Professional-Patient Relations
Ethics, Medical
Patient-Centered Care
Organizational Culture
Relations personnel médical-patient.
Soins centrés sur le patient.
Communication interpersonnelle.
Relations médecin-patient.
Éthique médicale.
Culture organisationnelle.
BUSINESS & ECONOMICS > Business Communication > General.
Corporate culture
Interpersonal communication
Medical ethics
Medical personnel and patient
Patient-centered health care
Physician and patient
Electronic Books
Case Reports
Case studies.
Études de cas.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • "I already know this" and "Patients know I care": designing a culture that is ready for communication skills training
  • Leveraging your burning platform
  • Keys to launching a successful communication skills training program
  • Birth of the R.E.D.E. Model
  • Making communication skills resonate with experienced clinicians
  • Conversations that haunt clinicians
  • Individual peer coaching: what to do about Dr. Jones?
  • Facilitating staff physicians is not the same as teaching residents or students ... or is it?
  • Who facilitates whom? Advanced care provider training
  • Empathic communication through the loop lens: a surgeon's perspective
  • "Trust me, I'm a doctor!": building, supporting, and maintaining professionalism
  • The awesome power of vulnerability.

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