IT service management : support for your ITSM foundation exam /
This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for...
Clasificación: | Libro Electrónico |
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Autor principal: | |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
Swindon, United Kingdom :
BCS, the Chartered Institute for IT,
[2016]
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Edición: | Third edition. |
Temas: | |
Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Sumario: | This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more. |
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Notas: | First edition published 2009. Includes index. |
Descripción Física: | 1 online resource (1 volume) : illustrations |
ISBN: | 9781780173214 1780173210 1780173180 9781780173184 |