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5 star service : how to deliver exceptional customer service /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Heppell, Michael (Autor)
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Harlow, United Kingdom ; New York : Pearson Education, 2013.
Edición:	Second edition.
Temas:	Customer services > Management. Consumer satisfaction. Service à la clientèle > Gestion. Consommateurs > Satisfaction.
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

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