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00000cam a2200000Ii 4500 |
| 001 |
OR_ocn946944193 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr unu|||||||| |
| 008 |
160419s2013 enka o 000 0 eng d |
| 040 |
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|a UMI
|b eng
|e rda
|e pn
|c UMI
|d OCLCO
|d OCLCF
|d OCLCO
|d UAB
|d OCLCO
|d OCLCQ
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| 020 |
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|z 9780273707929
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| 035 |
|
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|a (OCoLC)946944193
|
| 037 |
|
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|a CL0500000733
|b Safari Books Online
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| 050 |
|
4 |
|a HF5415.5
|
| 082 |
0 |
4 |
|a 658.8/12
|q OCoLC
|2 23/eng/20230216
|
| 049 |
|
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|a UAMI
|
| 100 |
1 |
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|a Heppell, Michael,
|e author.
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| 245 |
1 |
0 |
|a 5 star service :
|b how to deliver exceptional customer service /
|c Michael Heppell.
|
| 246 |
3 |
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|a Five star service
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| 246 |
3 |
0 |
|a How to deliver exceptional customer service
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| 246 |
1 |
|
|i Title on resource description page:
|a Five star service, one star budget
|
| 250 |
|
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|a Second edition.
|
| 264 |
|
1 |
|a Harlow, United Kingdom ;
|a New York :
|b Pearson Education,
|c 2013.
|
| 300 |
|
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|a 1 online resource (1 volume) :
|b illustrations
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
|
| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
|
| 588 |
|
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|a Description based on online resource; title from title page (Safari, viewed April 15, 2016).
|
| 590 |
|
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
|
6 |
|a Service à la clientèle
|x Gestion.
|
| 650 |
|
6 |
|a Consommateurs
|x Satisfaction.
|
| 650 |
|
7 |
|a Consumer satisfaction.
|2 fast
|0 (OCoLC)fst00876403
|
| 650 |
|
7 |
|a Customer services
|x Management.
|2 fast
|0 (OCoLC)fst00885552
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780273707929/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 994 |
|
|
|a 92
|b IZTAP
|
