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00000cam a2200000Ii 4500 |
| 001 |
OR_ocn946526807 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr unu|||||||| |
| 008 |
160412s2015 xx o 000 0 eng d |
| 040 |
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|a UMI
|b eng
|e rda
|e pn
|c UMI
|d OCLCF
|d OCLCQ
|d OCLCO
|d OCLCQ
|
| 035 |
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|a (OCoLC)946526807
|
| 037 |
|
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|a CL0500000732
|b Safari Books Online
|
| 050 |
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4 |
|a HF5415.32
|
| 049 |
|
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|a UAMI
|
| 100 |
1 |
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|a Kimes, Sheryl E.,
|e author.
|
| 245 |
1 |
0 |
|a How customers view self-service technologies :
|b there can be substantial differences between managers' and customers' perspectives on new self-service technologies. /
|c Sheryl E. Kimes, Joel E. Collier.
|
| 264 |
|
1 |
|a [Place of publication not identified] :
|b MIT Sloan Management Review,
|c [2015]
|
| 264 |
|
4 |
|c Ã2015
|
| 300 |
|
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|a 1 online resource (1 volume)
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 500 |
|
|
|a "Vol. 57, no.1 Reprint #57118."
|
| 588 |
0 |
|
|a Online resource; title from cover (viewed April 8, 2016).
|
| 590 |
|
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Consumer behavior.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
6 |
|a Consommateurs
|x Comportement.
|
| 650 |
|
7 |
|a Consumer behavior.
|2 fast
|0 (OCoLC)fst00876238
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 (OCoLC)fst00885533
|
| 700 |
1 |
|
|a Collier, Joel E.,
|e author.
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/53863MIT57118/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 994 |
|
|
|a 92
|b IZTAP
|
