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Effective development and management of supply chain networks helps businesses cut costs and enhance customer value. This 5th edition provides the most up-to-date practical tools to manage the people and processes that allow businesses to gain and maintain competitive advantage through their supply...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Christopher, Martin (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Harlow, United Kingdom : Pearson Education, 2016.
Edición:Fifth edition.
Temas:
Business logistics > Cost effectiveness.
Delivery of goods > Management.
Logistique (Organisation) > Coût-efficacité.
Livraison de marchandises > Gestion.
Business logistics > Cost effectiveness
Delivery of goods > Management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright Page
  • About the author
  • Contents
  • Preface
  • Publisher's acknowledgements
  • Chapter 1 Logistics, the supply chain and competitive strategy
  • Supply chain management is a wider concept than logistics
  • Competitive advantage
  • The supply chain becomes the value chain
  • The mission of logistics management
  • The supply chain and competitive performance
  • The changing competitive environment
  • Chapter 2 Delivering customer value
  • The marketing and logistics interface
  • Delivering customer value
  • What is customer service?
  • The impact of out-of-stock
  • Customer service and customer retention
  • Market-driven supply chains
  • Defining customer service objectives
  • Setting customer service priorities
  • Setting service standards
  • Chapter 3 Going to market
  • Distribution channels are value delivery systems
  • Innovation in the distribution channel
  • The omni-channel revolution
  • Omni-channel retailing
  • Chapter 4 Measuring logistics costs and performance
  • Logistics and the bottom line
  • Logistics and shareholder value
  • Logistics cost analysis
  • The concept of total cost analysis
  • Understanding the cost-to-serve
  • Customer profitability analysis
  • Direct product profitability
  • Cost drivers and activity-based costing
  • Chapter 5 Matching supply and demand
  • The lead-time gap
  • Improving visibility of demand
  • The supply chain fulcrum
  • Forecast for capacity, execute against demand
  • Demand management and planning
  • Collaborative planning, forecasting and replenishment
  • Chapter 6 Creating the responsive supply chain
  • Using the volume/variability matrix
  • Product 'push' versus demand 'pull'
  • The Japanese philosophy
  • The agile supply chain
  • The foundations of agility
  • A routemap to responsiveness
  • Chapter 7 Strategic lead-time management
  • Time-based competition
  • The concept of lead-time
  • Logistics pipeline management
  • Reducing logistics lead-time
  • Chapter 8 The synchronous supply chain
  • The extended enterprise and the virtual supply chain
  • The role of information in the virtual supply chain
  • Laying the foundations for synchronisation
  • 'Quick response' logistics
  • Production strategies for QR
  • Logistics systems dynamics
  • Chapter 9 Complexity and the supply chain
  • The sources of supply chain complexity
  • The cost of complexity
  • Product design and supply chain complexity
  • Mastering complexity
  • Chapter 10 Managing the global pipeline
  • The trend towards globalisation in the supply chain
  • Gaining visibility in the global pipeline
  • Financing global supply chains
  • Organising for global logistics
  • Thinking global, acting local
  • The future of global sourcing
  • Chapter 11 Service logistics
  • What is a service?
  • Buying performance
  • The service dominant logic
  • The trend to 'servitisation'
  • Implications of servitisation for logistics
  • The critical role of capacity

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