Transforming teams : tips for improving collaboration and building trust /

Human resources and management consultants are frequently asked to help their clients address fundamental breakdowns within their organizations. More often than not, these breakdowns occur between conflicting functional areas, such as sales and customer service, sales and operations, or creative and...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: St. John, Claudia (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton, FL : CRC Press, [2016]
Temas:
Teams in the workplace.
Personnel management.
Personnel Management.
Équipes de travail.
Personnel > Direction.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • 1. Eliza's Bad Monday at HDS Tech
  • 2. Golden Nuggets
  • 3. Bedtime with Badger and Coyote
  • 4. Quiet Kirby
  • 5. The Stories We Tell
  • 6. Dear Old School Days
  • 7. The Communication Preferences of Homo sapiens
  • 8. The Language of DISC
  • 9. Sales vs. Customer Service
  • 10. The Only One You Can Change Is You
  • 11. Dave's Critical Conversations
  • 12. Feedback for Claire
  • 13. Lunch with Karen
  • 14. It's All about Trust
  • 15. Making Promises
  • 16. Managing Promises
  • 17. Unpacking Baggage and Restoring Trust
  • 18. Actions vs. Intentions
  • 19. Components of Collaboration
  • 20. What Eliza Knows
  • Resources for Managers: Components of Collaboration
  • The Importance of Behavioral Style
  • The Language of Trust
  • Making and Managing Promises
  • Critical Conversations
  • The Badger and Coyote Bring It All Home
  • Eliza's Golden Nuggets for Managers.

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