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Driven to delight : delivering world-class customer experience the Mercedes-Benz way /
Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel yo...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill,
[2016]
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Michelli, Joseph A., |d 1960- |e author. | |
| 245 | 1 | 0 | |a Driven to delight : |b delivering world-class customer experience the Mercedes-Benz way / |c Joseph Michelli. |
| 264 | 1 | |a New York : |b McGraw-Hill, |c [2016] | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction -- Building the map -- From promises to committed action -- Examining and refining every touchpoint -- Measuring customer experience : the voice of the customer as a tool for change -- Alignment, accountability, and tools for the front line -- Delight is a people business -- Fully committed to growth and development -- Driving process and technological change -- Integrating processes into enterprisewide solutions -- Success achieved -- How good can good be? | |
| 520 | |a Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. -- |c Edited summary from book. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 610 | 2 | 0 | |a DaimlerChrysler. |
| 610 | 2 | 7 | |a DaimlerChrysler. |2 fast |0 (OCoLC)fst00755082 |
| 650 | 0 | |a Mercedes automobiles. | |
| 650 | 0 | |a Automobile industry and trade |z Germany |x Management. | |
| 650 | 0 | |a Automobile industry and trade |x Customer services |z Germany. | |
| 650 | 6 | |a Mercedes (Automobiles) | |
| 650 | 6 | |a Automobiles |x Industrie et commerce |z Allemagne |x Gestion. | |
| 650 | 6 | |a Automobiles |x Industrie et commerce |x Service à la clientèle |z Allemagne. | |
| 650 | 7 | |a Automobile industry and trade |x Customer services. |2 fast |0 (OCoLC)fst00822971 | |
| 650 | 7 | |a Automobile industry and trade |x Management. |2 fast |0 (OCoLC)fst00823005 | |
| 650 | 7 | |a Mercedes automobiles. |2 fast |0 (OCoLC)fst01016907 | |
| 651 | 7 | |a Germany. |2 fast |0 (OCoLC)fst01210272 | |
| 776 | 0 | 8 | |i Print version: |a Michelli, Joseph A., 1960- |t Driven to delight |z 9780071806305 |w (DLC) 2015029398 |w (OCoLC)908088659 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780071812276/?ar |z Texto completo (Requiere registro previo con correo institucional) |
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