The art of IT management : practical tools, techniques and people skills /

"Many IT professionals who find themselves in a management position for the first time can find it daunting. With this book you will learn that management is about people rather than process or procedure, it is an art rather than a science. There is no one particular right way, your approach ha...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Chatham, Robina (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Swindon, United Kingdom : BCS, [2015]
Temas:
Information technology > Management.
Electronic data processing personnel.
Information technology > Vocational guidance.
Technologie de l'information > Gestion.
Informatique > Personnel.
Technologie de l'information > Orientation professionnelle.
Business & management.
Computing & information technology.
BUSINESS & ECONOMICS > Management.
COMPUTERS > General.
Business & Management.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; ABOUT THE AUTHOR; FOREWORD; ACKNOWLEDGEMENTS; PREFACE; PART 1 ESSENTIAL MANAGEMENT SKILLS; 1 WHAT MAKES A GOOD MANAGER?; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; REFERENCE; 2 HOW TO DELEGATE EFFECTIVELY; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 3 GIVING AND RECEIVING FEEDBACK; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 4 DEALING WITH POOR PERFORMANCE; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT
  • HINTS AND TIPS5 DEVELOPING TEAMS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; REFERENCE; 6 CHANGE LEADERSHIP; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; REFERENCES; 7 THINKING STRATEGICALLY; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; PART 2 SKILLS THAT YOU HAVE ALWAYS NEEDED BUT ARE NOW MORE CRITICAL; 8 EFFECTIVE COMMUNICATION; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 9 THE ART OF INFLUENCING; WHY IS THIS IMPORTANT?
  • DELVING A LITTLE DEEPER INTO THE SUBJECTHINTS AND TIPS; REFERENCE; 10 REPORTS AND PRESENTATIONS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 11 UNDERSTANDING YOUR CUSTOMERS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 12 MANAGING AND NEGOTIATING WITH SUPPLIERS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 13 MANAGING YOUR BOSS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 14 RELATIONSHIP MANAGEMENT; WHY IS THIS IMPORTANT?
  • DELVING A LITTLE DEEPER INTO THE SUBJECTHINTS AND TIPS; PART 3 THINGS THAT YOU NEED TO UNDERSTAND, HAVE AN OPINION ON AND MAKE A CONTRIBUTION TO; 15 SYSTEMS AND PROCESSES; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 16 THE EXPLODING IMPACT OF IT IN THE DIGITAL ERA; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; REFERENCE; PART 4 THINGS THAT MAY BE KEEPING YOU AWAKE AT NIGHT; 17 MANAGING PEOPLE WHO USED TO BE A PEER, OR WHO ARE OLDER OR MORE EXPERIENCED THAN YOU; WHY IS THIS IMPORTANT?
  • DELVING A LITTLE DEEPER INTO THE SUBJECTHINTS AND TIPS; 18 LETTING GO OF THINGS THAT YOU SHOULD NO LONGER BE DOING YOURSELF; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 19 COPING WITH STRESS AND PRESSURE; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 20 ACHIEVING A SATISFYING WORK/LIFE BALANCE; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 21 MANAGING AND ENHANCING YOUR REPUTATION; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS

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