Beyond blame : learning from failure and success /

"IT veteran Dave Zweiback describes an incident that threatens the very existence of a large financial institution, and the counterintuitive steps its leadership took to stop the downward spiral. Their novel approach is grounded in proven concepts from complexity science, resilience engineering...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Zwieback, Dave (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Sebastopol, CA : O'Reilly Media, 2015.
Edición:First edition.
Temas:
Learning.
Management.
Success in business.
Apprentissage.
Gestion.
Succès dans les affaires.
management.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Executive action
  • Dealing with the root cause
  • Operator error
  • the bad apples
  • Holding to account
  • Why things break
  • Who's to blame?
  • Trade-offs
  • Reliable errors (or reliably error-prone)
  • The second victim
  • The downside of blame
  • Paradigm shift
  • Executive support
  • Complex, adaptive systems
  • The learning review
  • The timeline
  • The town hall
  • The learning review framework.

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