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Communication essentials for dummies /
Utilising a core range of simple skills, this friendly guide shows you how easy it is to communicate effectively. You'll find out how to listen actively, establish rapport, communicate with credibility, manage communication in difficult situations and converse with ease using modern technology...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milton, Qld :
Wiley Publishing Australia Pty Ltd,
[2015]
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| Edición: | 2nd edition. |
| Colección: | --For dummies.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Cover Page; Title Page; Copyright Page; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; Icons Used in This Book; Where to Go from Here; Chapter 1: Looking at the Finer Points of Great Communication; Using Your Whole Body to Communicate; Getting into the right frame of mind; Putting your eyes and ears to work; Communicating with Clarity; Sending a clear message; Providing feedback; Being clear about your goals, needs and preferences; Distinguishing between personal and business conversations; Displaying Respect for Other People
- Behaving respectfullyListening with an open mind; Connecting with different types of people; Handling Challenging Communications; Chapter 2: Knowing What You Want to Achieve; Communicating with a Clear Intention; Declaring your needs and preferences; Saying what you mean; Meaning what you say; Presenting a Compelling Case; Tapping into what matters to the other person; Speaking with credibility; Removing Potential Barriers to Achieving Your Aims; Avoiding criticising; Letting go of moralising; Casting aside blame; Chapter 3: Grasping Different Communication Styles
- Developing Your Awareness of Different Communication StylesCommunicating with the Loud and Proud or the Meek and Mild; Giving the introvert time to think; Letting the extrovert take the stage; Taking in the Wide View or Preferring Detail; Picking up on the big picture; Focusing on the fine detail; Chapter 4: Listening Actively for Total Understanding; Listening with the Intention to Understand; Lowering your barriers; Letting go of judgement; Turning off your opinions; Paying attention to people's words and behaviours; Hearing what people don't say; Getting into the Other Person's Mindset
- Asking questions to check your understandingParaphrasing for clarity; Letting People Know They've Been Heard; Being open to being corrected; Going beneath what's been said; Respecting people's feelings; Chapter 5: Establishing Rapport for Effective Communication; Building Trust and Camaraderie; Demonstrating curiosity; Finding common points of interest; Seeking similarities; Making your assumptions clear; Acknowledging the impact of your behaviour; Engaging with Empathy; Appealing to people's feelings; Standing in other people's shoes; Creating Alignment to Build Rapport
- Establishing rapport in the workplaceMatching and mirroring posture and energy; Listening for understanding; Pacing and leading to advance the conversation; Chapter 6: Choosing the Right Attitude; Speaking from the I-Position; Discovering the I-position; Using I-statements; Appreciating the Power of Your Actions; Letting go of accusations; Sending a message that resonates; Connecting with Commitment; Wanting to engage with other people; Networking effectively; Speaking with conviction; Telling a compelling story; Chapter 7: Speaking with Clarity; Illuminating Your Intention