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|a ""We have trained and trained. The employees still don't get it!"" Although a critical component in improving organizational performance, training is usually not conducted effectively and results in a waste of resources. Often, subject-matter experts are given training responsibilities because of their technical expertise; however, just as often, these subject-matter experts, or ""incidental trainers, "" do not have a background in adult education, training, or facilitation. Incidental Trainer: A Reference Guide for Training Design, Development, and Delivery provides an evidence-based reference
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