Cargando…
Salesforce Service Cloud for Dummies /
Do you want to interact with customers through any channel and provide an individualized experience that's worth sharing? This book shows you everything needed to set up a sophisticated support center for your business in a matter of a few hours using Salesforce Service Cloud. You will find out...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, NJ :
John Wiley & Sons,
2015.
|
| Colección: | --For dummies.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a2200000Ii 4500 | ||
|---|---|---|---|
| 001 | OR_ocn910936448 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr unu|||||||| | ||
| 008 | 150611s2015 njua o 000 0 eng d | ||
| 040 | |a UMI |b eng |e rda |e pn |c UMI |d DEBBG |d OCLCF |d DEBSZ |d COO |d OCLCQ |d CEF |d UAB |d OCLCO |d OCLCQ |d OCLCO | ||
| 019 | |a 966398027 | ||
| 020 | |a 1119010683 | ||
| 020 | |a 9781119010685 | ||
| 020 | |a 9781119010692 | ||
| 020 | |a 1119010691 | ||
| 020 | |a 9781119010708 | ||
| 020 | |a 1119010705 | ||
| 020 | |z 9781119010685 | ||
| 029 | 1 | |a DEBBG |b BV042683695 | |
| 029 | 1 | |a DEBSZ |b 446589004 | |
| 035 | |a (OCoLC)910936448 |z (OCoLC)966398027 | ||
| 037 | |a CL0500000603 |b Safari Books Online | ||
| 050 | 4 | |a HF5415.5 | |
| 082 | 0 | 4 | |a 658.8/12 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Paz, Jon, |e author. | |
| 245 | 1 | 0 | |a Salesforce Service Cloud for Dummies / |c by Jon Paz and TJ Kelley. |
| 264 | 1 | |a Hoboken, NJ : |b John Wiley & Sons, |c 2015. | |
| 300 | |a 1 online resource (1 volume) : |b illustrations. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a For dummies | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Do you want to interact with customers through any channel and provide an individualized experience that's worth sharing? This book shows you everything needed to set up a sophisticated support center for your business in a matter of a few hours using Salesforce Service Cloud. You will find out how Salesforce and Service Cloud can solve your business challenges, use the system effectively, and make it your own; see the entire lifecycle of case management in Service Cloud, from case creation to case closure - and everything in between; wrap your mind around the customer service landscape, understand how the Service Cloud Console will transform the way your agents work, and increase agent productivity; get up to speed on Knowledge, a hugely useful and often misunderstood area of Service Cloud functionality; take a tour of the Communities feature and discover the full power of using this feature effectively. -- |c Edited summary from book. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Cloud computing. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Infonuagique. | |
| 650 | 7 | |a Cloud computing |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 700 | 1 | |a Kelley, TJ, |e author. | |
| 776 | 0 | 8 | |i Print version: |a Paz, Jon. |t Salesforce Service Cloud for Dummies. |d Hoboken, NJ : For Dummies, 2015 |z 9781119010685 |w (OCoLC)889176116 |
| 830 | 0 | |a --For dummies. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781119010685/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 994 | |a 92 |b IZTAP | ||