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Salesforce Service Cloud for Dummies /
Do you want to interact with customers through any channel and provide an individualized experience that's worth sharing? This book shows you everything needed to set up a sophisticated support center for your business in a matter of a few hours using Salesforce Service Cloud. You will find out...
| Clasificación: | Libro Electrónico |
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| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, NJ :
John Wiley & Sons,
2015.
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| Colección: | --For dummies.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
| Sumario: | Do you want to interact with customers through any channel and provide an individualized experience that's worth sharing? This book shows you everything needed to set up a sophisticated support center for your business in a matter of a few hours using Salesforce Service Cloud. You will find out how Salesforce and Service Cloud can solve your business challenges, use the system effectively, and make it your own; see the entire lifecycle of case management in Service Cloud, from case creation to case closure - and everything in between; wrap your mind around the customer service landscape, understand how the Service Cloud Console will transform the way your agents work, and increase agent productivity; get up to speed on Knowledge, a hugely useful and often misunderstood area of Service Cloud functionality; take a tour of the Communities feature and discover the full power of using this feature effectively. -- |
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| Descripción Física: | 1 online resource (1 volume) : illustrations. |
| ISBN: | 1119010683 9781119010685 9781119010692 1119010691 9781119010708 1119010705 |