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|a The definitive guide to social CRM :
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|a Definitive guide to social Customer Relationship Management
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|b Pearson Education,
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|a Customer relations
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|a Social Media
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|i Print version:
|a Goldenberg, Barton J.
|t Definitive guide to social CRM.
|d Upper Saddle River, New Jersey : Pearson Education, [2015]
|z 9780134133997
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|w (OCoLC)898923503
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