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Anytime coaching : unleashing employee performance /
<P class=""MsoNormal"" style=""margin-bottom:10.0pt""><strong><span style=""font-size:12.0pt"">Transform Your Workplace with AnytimeCoaching </strong> <p class=""MsoNormal"" style=""m...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Tysons Corner, VA :
Management Concepts,
[2015]
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| Edición: | Second edition. |
| Colección: | Practical leader.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Cover; Title Page; Copyright; Praise for Anytime Coaching: Unleashing Employee Performance, Second Edition; About the Authors; Dedication; Contents; Preface: Anytime Coaching Revisited; Acknowledgments; Introduction: Anytime Coaching in a Changing World; Chapter 1: It All Begins with You; Who Is the Self I Bring to Anytime Coaching?; Thinking about Work; Thinking about Your Role as a Manager; Thinking about Your Skills, Knowledge, and Preferences; Thinking about Your Organization; The Practices of Anytime Coaching; Chapter 2: The Practice of Observing; The Powerful Practice of Observing.
- Observing Positive Qualities and Possibilities in Your EmployeesGetting Started in Observing Positives; Observing with a New Perspective: Mark and Pat's Story; Seeing with New Eyes; Checklist of Positive Questions; The Positive Principle; Observing Nonverbal and Emotional Cues in Communication; Other Uses of Nonverbal Communication; Nonverbal Cues and Their Significance; The Concept of Congruence; Self-Observation; Observing Your Impulse to Direct: The Fast Results Gene; Taming the FRG; Observing Your Mindful Presence; Using PAF to Improve the Practice of Observation; Learning to be Mindful.
- Practicing Mindfulness throughout Your DayChapter 3: The Practice of Inquiring; The Power of Questions; Analyzing the Three Purposes of Questions; Understanding the Four Types of Questions; Matching the Purposes and Types of Questions; Considering the Receiver of Questions; Choosing the Right Time to Inquire; Choosing the Right Place to Coach; Obstacles to Asking Coaching Questions; Putting It All Together; Chapter 4: The Practice of Listening; Extreme Listening; The Practice of Listening; Preparing for Extreme Listening; Uncovering and Managing Your Listening Biases.
- Examining and Changing How You View Your Work ConversationsChecking Your Assumptions; Doing a Head Check; Focusing on the Person Speaking; Considering Your Reactions; Stepping into a Neutral Zone; Staying in the Neutral Zone When Emotions Run Strong; Listening for the Story; Talking about the Story Itself; Listening for Good Stories Too; Listening for Your Own Story; Chapter 5: The Practice of Responding; Creating Purposeful Conversations; Your Wise Internal Editor; Responding to Unproductive, Dead-end Conversations; Using PAF to Say the Right Thing, at the Right Time, in the Right Way.
- Conversation Tools That WorkConversation Tools That Trigger Action: The Big Five; Getting Ready to Respond Intentionally; The Payoff for Responding Intentionally; Chapter 6: Improving Day-to-Day Performance; Micro Performance Improvements; The Goal: Better Results; Holding the Focus on Performance; Paul Holds the Focus; Using The Circle of Results Tool; Integrating the Four Anytime Coaching Practices; Observing; Inquiring; Listening; Responding; Refocusing the Coaching Conversation; Ray Refocuses His Coaching; Providing Feedback; Benefits of Feedback in Coaching.