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Embrace your ignorance /

You may think your company is customer-focused and customer-centric. But in reality, you probably don't understands your customers needs very well -- and you're better off acknowledging that.

Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Schrage, Michael (Auteur)
Collectivité auteur: Massachusetts Institute of Technology
Format: Électronique eBook
Langue:Inglés
Publié: Cambridge, MA : MIT, 2015.
Sujets:
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)