Embrace your ignorance /
You may think your company is customer-focused and customer-centric. But in reality, you probably don't understands your customers needs very well -- and you're better off acknowledging that.
Cote: | Libro Electrónico |
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Collectivité auteur: | |
Format: | Électronique eBook |
Langue: | Inglés |
Publié: |
Cambridge, MA :
MIT,
2015.
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Sujets: | |
Accès en ligne: | Texto completo (Requiere registro previo con correo institucional) |