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Customer focused process innovation : linking strategic intent to everyday execution /
Hamme reveals a method for connecting your company's value creation processes to customer-desired products, forging a link between strategic intentions and everyday business activities by making it a goal to systematize innovation in your company. You'll learn how to transform your organiz...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill Education,
[2015]
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
| Sumario: | Hamme reveals a method for connecting your company's value creation processes to customer-desired products, forging a link between strategic intentions and everyday business activities by making it a goal to systematize innovation in your company. You'll learn how to transform your organization into a Process Focused Enterprise where organizational silos, command-and-control management, guesswork, and information inadequacies cease to exist--and where intuitive, simplified, fact-based, customer-connected approaches are the rule. Topics include: assessing your current operational capabilities by visually depicting work streams and building conceptual blueprints from your core value chain to the end consumer; driving customer-focused improvements by building feedback loops from the front lines and by managing the customer's processes; implementing a system that embeds process management practices to ensure process delivers the greatest financial benefit. -- |
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| Descripción Física: | 1 online resource (1 volume) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9780071834711 0071834710 |