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Workplace conflict resolution essentials /
This book will provide practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tips...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milton, Queensland :
Wiley Publishing Australia Pty Ltd,
2015.
|
| Colección: | --For dummies.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Scott, Vivian, |e author. | |
| 245 | 1 | 0 | |a Workplace conflict resolution essentials / |c by Vivian Scott. |
| 264 | 1 | |a Milton, Queensland : |b Wiley Publishing Australia Pty Ltd, |c 2015. | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource (195 pages). | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a For Dummies | |
| 500 | |a "Making Everything Easier!"--Cover. | ||
| 500 | |a Includes index. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a This book will provide practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale. -- |c Edited summary from book. | ||
| 505 | 0 | |a Cover Page -- Title Page -- Copyright Page -- Contents at a Glance -- Table of Contents -- Introduction -- About This Book -- Foolish Assumptions -- Icons Used in This Book -- Where to Go from Here -- Chapter 1: Conflict Resolution at Work -- Considering Common Contributors to Conflict -- Acknowledging differing perspectives -- Recognising emotions in others -- Handling communication mishaps -- Deciphering group dynamics -- Assessing your own role -- Mediating like a Pro -- Following eight steps to a resolution -- Facilitating a conversation between two people -- Managing conflict with a team. | |
| 505 | 8 | |a Tapping into Conflict Resolution Expertise -- Chapter 2: Understanding What People Bring to Conflict -- Rediscovering Communication -- Changing the goal of communication -- Choosing words carefully: The importance of language -- Body language: Others' and your own -- Discerning tone of voice -- Figuring Out Why People Think the Way They Do -- Values: Understanding what's important to people -- Filters: Sifting through information -- History: Operating from the past -- Considering the Importance of Emotions -- Listening to what emotions tell you -- Dealing with emotional intensity and impact. | |
| 505 | 8 | |a Acknowledging and processing difficult emotions in your team -- Responding to Conflict -- Giving in -- Avoiding the fight -- Fighting it out -- Compromising -- Working together -- Chapter 3: Determining How Groups Contribute to Conflict -- Observing Your Organisation's Culture -- Identifying the organisational focus -- Considering hiring or promoting practices -- Considering how your company adapts to change -- Recognising Team Dynamics -- Dealing with mismatched expectations -- Acknowledging assigned and assumed roles -- Redefining power -- Groups Behaving Badly -- Joining cliques. | |
| 505 | 8 | |a Finding allies -- Creating inaccurate assumptions -- Perpetuating gossip -- Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict -- Micromanaging -- Stirring the Pot -- Dividing rather than uniting -- Appearing to take sides -- Not Taking the Time to Gain Understanding -- Overreacting -- Misunderstanding the real issues -- Looking the other way -- Being dismissive -- Talking about the Work Ineffectively -- Not sharing your contributions -- Underrepresenting your team -- Creating Ill-Defined Expectations and Responsibilities -- Hiring the Right Person for the Wrong Job. | |
| 505 | 8 | |a Living in Fix-It Mode -- Talking instead of listening -- Being judge and jury -- Rescuing instead of coaching -- Denying Shortfalls -- Letting egos get in the way -- Lacking training or skills -- Being uncomfortable with change -- Chapter 5: Knowing When to Address Conflict -- Assessing the Cost and Severity of the Conflict -- Hard costs associated with unresolved conflict -- Soft costs associated with unresolved conflict -- Determining severity -- Approaching Employees and Gathering Information -- Knowing your intent -- Sorting out the players -- Considering the meeting place. | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Conflict management. | |
| 650 | 0 | |a Mediation and conciliation, Industrial. | |
| 650 | 0 | |a Personnel management. | |
| 650 | 0 | |a Communication in personnel management. | |
| 650 | 0 | |a Work environment. | |
| 650 | 2 | |a Personnel Management | |
| 650 | 6 | |a Gestion des conflits. | |
| 650 | 6 | |a Médiation et conciliation (Droit du travail) | |
| 650 | 6 | |a Personnel |x Direction. | |
| 650 | 6 | |a Communication en direction du personnel. | |
| 650 | 7 | |a Communication in personnel management |2 fast | |
| 650 | 7 | |a Conflict management |2 fast | |
| 650 | 7 | |a Mediation and conciliation, Industrial |2 fast | |
| 650 | 7 | |a Personnel management |2 fast | |
| 650 | 7 | |a Work environment |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Scott, Vivian. |t Workplace conflict resolution essentials. |d Milton, Queensland : Wiley Publishing Australia Pty Ltd, ©2015 |h xii, 177 pages |k --For dummies. |z 9780730319450 |
| 830 | 0 | |a --For dummies. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780730319504/?ar |z Texto completo (Requiere registro previo con correo institucional) |
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