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Key performance indicators for dummies /
A complete guide to using KPIs to drive organisationalperformance Is your business on track to achieve success? Key PerformanceIndicators For Dummies covers the essential KPIs that areuseful to all kinds of businesses, and includes more than 100different ways leaders can monitor and drive performanc...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chichester (England) :
John Wiley & Sons,
2015.
|
| Colección: | --For dummies.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Marr, Bernard, |e author. | |
| 245 | 1 | 0 | |a Key performance indicators for dummies / |c by Bernard Marr. |
| 264 | 1 | |a Chichester (England) : |b John Wiley & Sons, |c 2015. | |
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| 490 | 1 | |a For dummies | |
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Title Page; Copyright Page; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; Icons Used in This Book; Beyond the Book; Where to Go from Here; Part I: Getting Started with Key Performance Indicators; Chapter 1: Introducing Key Performance Indicators (KPIs); Why Every Company Needs KPIs; The Fishing Analogy; The Datafication of our World; KPIs as vital decision support tools; Making KPIs Work in Your Business; Create a KPI culture; Decide on the right KPI framework; Develop the right KPIs; Analyse and report; Assessing Your Financial KPIs. | |
| 505 | 8 | |a Revenue and profitLiquidity and cash flow; Shareholder value; Financial efficiency; Assessing Your Customer KPIs; Customer satisfaction and loyalty; Market share; Assessing Your Operational KPIs; Project performance; Efficiency and quality; IT; Assessing Your Employee KPIs; Employee engagement; Talent retention; Chapter 2: Types, Targets and KPI Mistakes; Understanding that KPIs can be Strategic or Operational; The pear tree analogy; Why we can measure everything and how to do it; Creating the Right Set of KPIs; What is a good number of KPIs?; Tracking the tangible and intangible. | |
| 505 | 8 | |a The leaders and the laggersSetting the Right Targets for Your KPIs; KPIs vs. targets; Making targets specific; Making targets realistic and achievable; Knowing Where People Go Wrong with KPIs; Measuring everything that walks and moves; Collecting the same measures as everyone else; Not choosing the relevant KPIs; Chapter 3: Creating a Culture of Fact-Based Decision-Making; Implementing the Key Components of Fact-Based Management; Establishing senior management buy-in; Introducing KPIs for the right reasons; Establishing the processes and culture. | |
| 505 | 8 | |a Creating Improvement and Performance Preview MeetingsIntroducing strategy revision meetings; Establishing strategic performance preview meetings; Putting in place operational performance improvement meetings; Aligning personal performance discussions; Chapter 4: Organising Your KPIs; Understanding the Need for KPI Frameworks; Weighing the options; Selecting the right framework; Introducing the Balanced Scorecard; Getting a grasp of the four BSC perspectives; Tackling the financial perspective; Making sure you're delivering to your customers; Looking at your internal processes. | |
| 505 | 8 | |a Improving and driving future valuePutting it on paper and mapping it out; Looking at Alternative KPI Frameworks; Using Quality or Lean Frameworks; Using Project Management Frameworks; The Risky Side of Business; Part II: Implementing and Using KPIs Effectively; Chapter 5: Developing a KPI; The Question is The Answer: Developing Key Performance Questions (KPQs); Harnessing the power of questions; Creating good key performance questions (KPQs); Deciding on the Right KPIs; Step 1: Linking KPIs to strategic objectives; Step 2: Identifying the unanswered questions. | |
| 520 | |a A complete guide to using KPIs to drive organisationalperformance Is your business on track to achieve success? Key PerformanceIndicators For Dummies covers the essential KPIs that areuseful to all kinds of businesses, and includes more than 100different ways leaders can monitor and drive performance in theirorganisations. This book helps managers understand the crucial KPIs that shouldbe implemented for all different aspects of the organisation, including financial performance, operational and internalprocesses, sales and marketing, customer satisfaction and more. Good KPIs should be unique t. | ||
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| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Organizational effectiveness |x Measurement |2 fast | |
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