The strategic CIO : changing the dynamics of the Business Enterprise /

Based on interviews with more than 150 CIOs, IT/business executives, and academic thought leaders, this book provides insight, success stories, and a step-by-step methodology to transform your IT organization into a strategic asset that drives customer value, increases revenues, and enhances shareho...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Weinzimer, Philip (Autor)
Otros Autores: Passerini, Filippo (Autor de introducción, etc.), Carter, Robert B. (Autor de introducción, etc.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton, Florida : CRC Press, 2015.
Temas:
Information technology > Management.
Technological innovations > Management.
Customer services > Management.
Strategic planning.
Chief information officers.
Technologie de l'information > Gestion.
Innovations > Gestion.
Service à la clientèle > Gestion.
Planification stratégique.
Chefs des services de l'information.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Chapter. 1. Introduction : the changing role of the CIO
  • chapter 2. Section overview : how to deliver commodity and business services exceptionally well
  • chapter 3. Business value of delivering services exceptionally well
  • chapter 4. How to excel at operational stability
  • chapter 5. How to succeed at project governance
  • chapter 6. How to measure and improve the business value of IT service
  • chapter 7. Section overview : understand the business, focus on user experience, and improve business skills of IT personnel
  • chapter 8. Why CIOs need to understand the business to succeed
  • chapter 9. The importance of understanding your organizational culture in building effective teams
  • chapter 10. Key competencies and skills of a strategic IT organization
  • chapter 11. How to measure and improve the maturity of the strategic IT competencies and skills of your IT organization
  • chapter 12. Section overview : implement initiatives to improve margin (sales/cost)
  • chapter 13. How strategic CIOs focus on initiatives to improve margin
  • chapter. 14. Section overview : leverage technologies strategically to innovate value
  • chapter 15. Why leveraging technology strategically to innovate value is a game changer
  • chapter 16. How FedEx leverages technology strategically to innovate value
  • chapter 17. How Procter & Gamble leverages technology strategically to innovate value
  • chapter 18. How five CIOs from different industries leverage technology strategically to innovate value
  • chapter 19. Section overview : how to measure the strategic maturity of your IT organization
  • chapter 20. Final thoughts : an executive challenge.

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