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Effective help desk specialist skills /
Today, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Indianapolis, IN :
Pearson IT Certification,
©2015.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Introduction
- Introduction to help desk support roles
- Communication skills
- Personal skills
- Technical skills
- Security skills
- Troubleshooting skills
- Writing skills
- Training skills
- Business skills
- Calculating help desk value.