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Effective help desk specialist skills /
Today, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Indianapolis, IN :
Pearson IT Certification,
©2015.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Gibson, Darril. | |
| 245 | 1 | 0 | |a Effective help desk specialist skills / |c Darril R. Gibson. |
| 260 | |a Indianapolis, IN : |b Pearson IT Certification, |c ©2015. | ||
| 300 | |a 1 online resource (1 volume) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Online resource; title from title page (Safari, viewed November 14, 2014). | |
| 500 | |a Includes index. | ||
| 505 | 0 | |a Introduction -- Introduction to help desk support roles -- Communication skills -- Personal skills -- Technical skills -- Security skills -- Troubleshooting skills -- Writing skills -- Training skills -- Business skills -- Calculating help desk value. | |
| 520 | |a Today, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you'll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You'll even learn how to manage a help desk, so it works better and delivers more value. - Publisher. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Information services. | |
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Customer relations |x Management. | |
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| 650 | 7 | |a Customer relations |x Management |2 fast | |
| 650 | 7 | |a Information services |2 fast | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Gibson, Darril. |t Effective help desk specialist skills. |d Indianapolis, IN : Pearson IT Certification, ©2015 |w (DLC) 2014949750 |
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